Gulliver's India

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Effective Date: 11th August, 2017

Privacy Policy

1. Your acceptance of these terms and conditions

As a visitor / user of our website : www.gulliversindia.com (“Website”), you understand and agree that we will collect, use and disclose your personal information (“Information”) in accordance with this “privacy policy” and the applicable laws. Please be aware that we may change our privacy policy from time to time. Please consider always the effective date of the privacy policy. If we post changes and you continue to visit our Website, use our website or do any kind of business with us, you will be deemed to have agreed to our new, changed privacy policy.

2. Why we collect Information

We use the Information to tailor our services and offers to you and to improve our services and the usage of our website. You can find more information about the usage of Information under clause 5 hereunder.

3. Safeguarding of your private information and disclosure to third parties

We will endeavour to protect the Information provided by you. We will store and manage your Information with appropriate security measures to protect such Information. However, it is not possible, to prevent all loss, misuse or alteration of Information and we shall not be held responsible for any damages or liabilities relating to any such incidents.

In some cases, we reserve the right, to disclose parts of Information to third parties. Such cases are (i) disclosure to service providers and suppliers who are our business partners, because certain functions and/or services are outsourced and (ii) to market research and quality assurance firms. Your Information will be also disclosed for the reasons of (i) credit authorization and legal requirements, (ii) if we are compelled to disclose any information by court of law or (iii) requested to do so by a governmental entity or (iv) if we determine, it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws.

4. Kind of Information we collect

a. General information

General information we collect may include:

  • your name, business and/or private address, email address and telephone number, business title, date and place of birth, nationality, passport, visa information, subscription to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website;

  • information relating to your reservation, previous travels and or bookings, date of arrival and departure, purchase of services and products, special requests made, preferences, marketing preferences, preferred communication methods, methods of payment and credit card details, information relating to the credit of customer;

  • contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business;

  • information needed to provide products and services and other types of information that you choose to provide to us.

  • Our Website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

b. Online information

Information we collect, if you visit our website, we may collect:

  • the domain name and the internet browser which was used, the date and time of your visit including the pages which were accessed and the amount of time which was spend on each page, the URL of the websites, which referred you to our website, user-specific information. We use, like many other commercial websites, the standard technology of “cookies” to evaluate and improve the functionality of our website.

  • If a user profile is created, we also collect the Information, which is given to us for creating the profile. This includes the email address and the password and all further information provided to us. After changes in or removing the user profile, we reserve the right, to use the information which was previously provided under the rules of this privacy policy.

On our website, you can find links to other website of third parties. We are not responsible or in any way liable for the content of these websites and/or the collection practices of these third parties. Please check, the privacy policy of these websites / entities before you give any information on the mentioned websites.

5. Usage of these Information

We will use the Information for the following:

  1. To provide the services which are requested by you, which are part of our program or for purchases which have been made;

  2. To understand your preferences and history in regards to our products and services to tailor them for you;

  3. For making special offers to provide superior levels of convenience and service on a one-to-one basis;

  4. To facilitate reservations,

  5. Purchase of a vacation package or timeshare,

  6. Purchase of travel related products / services,

  7. Other transactions;

  8. For administrative purposes;

  9. To improve our services, Website and offers.

If you give to us your email address and/or postal address, we may provide to you emails or letters with offers and/or updates, informing you about products and services, upcoming events and newsletters.

6. Sensitive Information

The term sensitive information” refers to Information related to your racial or ethnic origin, political opinions, religion or other beliefs, health or criminal background. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.

7. Choice of the Information given to us

You may always choose what Information you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected.

If you provide us with your contact details (e.g., postal address, email address, telephone number or fax number), we may contact you to let you know about the products, services, promotions and events offered that we think you may be interested in. We may also share your Information with carefully selected third parties, who may communicate directly with you. You can always choose whether or not to receive any or all of these communications by contacting us / third parties.

We will abide by any request from you not to send you direct marketing materials. When such a request is received, your contact details will be “suppressed” rather than deleted. This will ensure that your request is recorded and retained unless you provide a later consent that overrides it.

8. Updating or accessing your Information

With some limited exceptions, you have rights to access and update Information held by us about you. If you want to inquire about any Information we may have about you, you can do so by sending us a written request by letter or email to our address. Please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any Information regarding you, or in case we need to contact you to obtain any additional information, we may require to make that determination.

We reserve the right to charge you a fee, for processing any such request. Where you make more than one request in quick succession, we may respond to your subsequent request by referring to our earlier response and only identifying any items that have changed materially.

You may request that we correct, or stop processing, Information that we hold about you. If we agree that the Information is incorrect, or that the processing should be stopped, we will delete or correct the Information. If we do not agree that the Information is incorrect, we will tell you that we do not agree and record the fact that you consider that information to be incorrect in the relevant file(s).

9. Request for Access to Personal Information/Questions or Complaints

If you have any questions about this Privacy Policy, or any concerns or complaints with regard to the administration of the Privacy Policy, or if you would like to submit a request for access to the Information that we maintain about you, please contact us by any of the following means:

Our telephone number is 044-253333850/54.

If you are not satisfied with the response that you receive, you can escalate your concern by sending an email via the mail icon on the website.

Please note, however, that if you “opt-out” as described above, we will not be able to remove your Information from the databases of affiliates, franchisees or business partners with which we have already shared your Information with.

All requests for access to your Information must be submitted in writing by letter or email. We may respond to your request by letter, email, telephone or any other suitable method.

10. Law Applicable:

This Privacy Policy shall be governed by the Laws of India.

11 Remedy for loss, misuse or alteration of Information:

In case of loss, misuse or alteration of Information, then your sole remedy would be to seek an injunction against us for future use of your Information.